SHIPPING

We offer Free Shipping above €50 or a minimum order of 4 jars withing the EU! 

We are currently shipping with the best standard rates to the following countries within the EU:

- Austria
- Czechia
- Italy
- The Netherlands
- Germany
- Hungary
- Portugal
- Spain

We can ship with DHL Express to the following countries outside of the EU: 

- China
- Japan
- Singapore
- South Korea
- United Kingdom
- United Arab Emirates

We will keep you updated here when we open up other countries for shipping.

All product orders placed via Magosero online store will be fulfilled by our distribution partner, Webshippy, on our behalf. You will first receive email confirmation letting you now when your order has been received, and when your order is being processed, and then shipped.

WHEN WILL MY ORDER BE DISPATCHED?

Orders will normally be dispatched in 1 - 2 working days.

WHAT ARE THE STANDARD DELIVERY TIMES AND SHIPPING COSTS IN THE EU?

Country:	Delivery time:	Up to 3 jars:	From 4 jars:
Austria	2 - 3 working days	€ 6.99	Free Shipping
Czechia	2 - 3 working days	€ 5.29	Free Shipping
Italy	4 - 5 working days	€ 11.99	Free Shipping
The Netherlands	3 - 4 working days	€ 11.99	Free Shipping
Germany	2 - 3 working days	€ 6.59	Free Shipping
Hungary	1 - 2 working days	€ 3.30	Free Shipping
Spain & Portugal	5 - 6 working days	€ 9.17	Free Shipping

 

WHAT ARE THE DELIVERY TIMES AND SHIPPING COSTS OUTSIDE OF THE EU?

Country:	Delivery time:	Up to 5 jars:	6 to 12 jars:
United Kingdom	2 - 5 working days	€15.99 to €22.99	€26.99 to €32.99
China, Japan, Singapore, South Korea, United Arab Emirates	2 - 5 working days	€29.90	€49.90

RETURNS PROCEDURE

Our goal is to make you happy with your purchase of Magosero products. If, for any reason, you are not satisfied with the products received from us and wish to return any items bought from us then we will make a refund, as long as the product is unopened and in its original condition. 

To start a refund process

Please let us know the reason for the return by emailing us on info@magosero.com.  You’ll need to tell us your order number. We will get back to you within 1 working day to confirm your details and to assist you in returning products to us.

If you wish to change or cancel your order then you should notify us as soon as possible on info@magosero.com and we will check with our distribution partner if we can fulfill your request.

Following receipt of the products returned by you we will do our best to accomodate changes where possible or you will receive a full refund, less any return delivery and/or collection charges, within 30 days of giving us your notices to change or cancel. In case of a refund, you will be refunded on your original payment method. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the product is defective, damaged or if you receive the wrong product, so that we can evaluate the issue and make it right.

You can always contact us with any question or request you may have about products or your order at info@magosero.com.